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Apple ID Scam Protection: Tips & Guidance from Apple [2024]

usnewsgist.com 87 Views 0 Comments 4 min read

Apple has released a new support document outlining essential tips to safeguard your Apple ID and protect against increasing scams like phishing and social engineering, specifically targeting Apple users. The document advises users on how to identify and report scam emails, calls, and other fraudulent activities.

Recently, there has been a rise in scams targeting Apple users, including a new “smishing” attack involving iCloud links. Apple’s support document serves as a comprehensive resource for enhancing account security and avoiding various forms of online deception.

The guidance emphasizes several key measures:

1. Avoid sharing personal data or security information, such as passwords or security codes, especially through redirected webpages.
2. Secure your Apple ID with two-factor authentication and keep contact details updated. Never disclose your password or verification codes, as Apple does not request this information for support purposes.
3. Refrain from using Apple Gift Cards for peer-to-peer payments.
4. Learn to distinguish legitimate Apple emails regarding App Store or iTunes Store transactions.
5. Treat transactions with Apple Cash (U.S. only) as confidential and private.
6. Educate yourself on maintaining the security of Apple devices and data.
7. Download software exclusively from trusted sources.
8. Exercise caution with links, attachments, or messages from unfamiliar or suspicious sources.
9. Be vigilant against suspicious phone calls or messages claiming affiliation with Apple. Instead, contact Apple through official support channels for verification.

Additionally, Apple offers specialized support for handling security-related issues, such as password management, purchases, lost or stolen products, and personal safety concerns.

Dealing with questionable emails, messages, and calls

1. If you receive a suspicious email purportedly from Apple, forward it to reportphishing@apple.com.

2. For suspicious FaceTime calls, such as those from unrecognized sources or claiming to be financial institutions, capture a screenshot of the call details in FaceTime and send it to reportfacetimefraud@apple.com.
3. If you receive a dubious link to a FaceTime call via Messages or Mail, take a screenshot including the sender’s phone number or email address, and forward it to reportfacetimefraud@apple.com.
4. To report a suspicious SMS text message that appears to be from Apple, screenshot the message and email it to reportphishing@apple.com.
5. For spam emails in your iCloud.com, me.com, or mac.com Inbox, mark them as Junk or move them to your iCloud Junk folder to enhance spam filtering.
6. To report harassment, impersonation, or other abuse in your iCloud.com, me.com, or mac.com Inbox, forward them to abuse@icloud.com.
7. In Messages, tap “Report Junk” for spam or other suspicious messages, and consider blocking the sender.
8. Report fraudulent phone calls to the Federal Trade Commission (FTC) via reportfraud.ftc.gov (U.S. only), or contact your local law enforcement agency.

Identifying Social Engineering, Phishing, and Other Scams

Here are indicators to recognize social engineering, phishing, and other scams:
 
1. Scammers may call you from what seems to be a legitimate Apple or trusted company phone number using a technique known as “spoofing.” If the call appears suspicious, it’s advisable to hang up and independently verify the company’s contact information before proceeding.
 
2. They often use personal information about you to build credibility and gain your trust. This could include details like your home address, workplace, or Social Security number, aiming to appear legitimate.
 
3. Scammers create urgency by claiming immediate problems with your iPhone, iCloud account, or unauthorized charges via Apple Pay. They offer assistance to resolve these issues quickly, discouraging you from contacting Apple directly.
 
4. There’s a strong emphasis on urgency to prevent you from thinking clearly or verifying their claims independently. They may falsely assert that delaying action could result in ongoing fraudulent activities for which you’ll be held responsible.
 
5. Ultimately, scammers request sensitive account information or security codes. They may direct you to a fake website resembling Apple’s sign-in page, urging you to verify your identity. Remember, Apple never asks for your login credentials, two-factor authentication codes, or device passcodes via such means.
 
6. Some scammers may ask you to disable security features like two-factor authentication or Stolen Device Protection, claiming it’s necessary to address an ongoing threat or regain account control. This request is a tactic to compromise your security rather than protect it. Apple never requests disabling any security features.
 

How to catch scam texts and emails

Recognizing Scam Texts and Emails:
 
1. The sender’s email address or phone number does not align with the legitimate company it claims to represent.
2. The contact information used by the sender differs from what you previously provided to the company.
3. A link within the message appears legitimate but leads to a URL that does not match the company’s official website.
4. The message’s appearance significantly deviates from the company’s usual communications.
5. The message solicits personal details such as credit card numbers or account passwords.
6. The message arrives unexpectedly and includes an attachment.

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